01
Your team can take over
Staff take a conversation at any moment and reply by name. VOCA stops answering while a person is helping.
Voice AI in Arabic and English
Every conversation
becomes a task with an owner.
VOCA answers customers in Arabic and English, built for the Gulf. When something needs doing, it becomes a task with a reference, an owner and an honest status.
VOCA / Conversation studioInteractive preview
Guest services01 / 03
00:00 / 00:12Visual walkthrough · no audio
Guest
VOCA
Business knowledge. Natural dialogue. Coordinated action.
SCROLL TO EXPLORE ↓Fig. 01 — one conversation, followed to done
Illustrative — a scripted scene, not live data. References and times are samples.
DESIGNED AROUND YOUR WORLD
2
languages: Arabic, with right-to-left layout, and English
1
reference on every request, with a status you can follow
4
real statuses: received, accepted, in progress, completed
Why VOCA
Most of what customers ask for is small. Most of it is never written down.
Two towels to room 205. A table for four at eight. A question about breakfast at two in the morning, asked in Arabic. Each one is a promise your business makes, and most live in a phone call or a message nobody logged.
VOCA answers from information you approve, turns what needs doing into a task with an owner, and lets your team take over any conversation. It works alongside your people and your systems; it does not replace them.
01 / The platform
Your business, in every response.
Give every conversation the right knowledge, a useful action and a route to your team.
Illustrative product view
Controls, not promises
What it will always do.
Three behaviours built into the platform today.
02
Never “done” before it is recorded
A customer is told a request was sent only after it exists as a record, with a reference and a real status.
03
Customers see only their own
Access is checked before anything is shown. In hospitality it is tied to a current stay, and it ends at checkout.
02 / Conversation to action
Nothing lost between words and work.
Follow the request, the next action and the person responsible—all in one story.
Request ledger / Hospitality exampleIllustrative
01
A guest asks.
“Could we have two extra towels?”
02
VOCA captures the request.
Room 205 · Two towels · Housekeeping
03
The team is notified.
A clear task, ready for staff acknowledgement.
03 / Enterprise, by design
The details that make it your platform.
Start with the operating requirements. Build the pilot around them.
Data boundaries
Define what your agent can access and retain.
Team permissions
Agree who configures, reviews and approves.
System connections
Scope the integrations your workflow needs.
Human oversight
Set the moments that call for your team.
Capabilities and connections are confirmed during scoping.
Define your requirements ↗04 / A considered rollout
Start focused. Expand with confidence.
One use case. A clear owner. An agreed measure of success.
DAY 01
Discover
DAY 07
Configure
DAY 14
Connect
DAY 21
Validate
DAY 30
Pilot
Illustrative 30-day plan. Timing depends on scope, access, integrations and testing.
05 / Before we begin
Good questions.
How does VOCA learn about my business?
Start with the information, policies and service rules you approve. Confirm the sources and review the responses during your pilot.
Can my team take over?
Define which requests need a person, who receives them and what context should accompany the handoff. The workflow is agreed during setup.
Will VOCA work with our existing systems?
Connections depend on your systems, permissions and available APIs. Scope and test the required integrations before launch.
What is on this page, and what is not?
The walkthroughs and sample conversations are illustrations: they have no audio and do not send requests. What the platform does today is listed on the Platform page; anything that depends on your systems is scoped in a pilot.
06 / Your next step
Make the first conversation count.
Tell us about your business. We will prepare a focused demo around your first use case.
What happens next
We read your answer
A person reviews your use case.
We prepare a focused demo
One use case, in Arabic or English.
We agree a pilot, if it fits
Scope, owner and measure of success first.