Finance
Enquiry handling and handoff for advisory teams. Not yet piloted.
Designed around
your world.
Each industry has its own questions, rules and people to hand over to. Start with one use case and expand.
Industries
Available
Pilot build in progress
Hospitality
Guest services, requests to housekeeping and maintenance, and hotel information, with every request tracked.
VOCA for hotels↗ Enquiries onlyHealthcare enquiries
Appointment requests, clinic information and follow-up for your front desk. No medical advice.
Explore↗ Renewal enquiriesInsurance enquiries
Renewal follow-up, policy questions and advisor handoff. No quotes or advice by VOCA.
Explore↗Next
Next
Next
Automotive
Service-booking enquiries and follow-up. Not yet piloted.
Next
Real estate
Viewing requests and lead follow-up. Not yet piloted.
Hospitality
A concierge for every room.
Guests ask by voice or text. VOCA answers from the hotel’s own information and creates a task for the right department.
- Breakfast, facilities, offers and Wi-Fi from approved facts
- Housekeeping, maintenance, wake-up and late checkout as requests
- Dining, spa and transfers confirmed by a person, never by VOCA alone
- Access tied to the guest’s stay, ending at checkout
Sample conversationIllustrative
GUESTCould we have two extra towels?
VOCAI’ll send your request to housekeeping.
Request recorded · Room 205 · Housekeeping
Healthcare enquiries
A calm front desk.
VOCA handles routine enquiries and passes appointment requests to your team. It does not give medical advice.
- Clinic hours, locations and preparation instructions you approve
- Appointment requests passed to the front desk with context
- Clear handoff for anything clinical or urgent
Boundary. Clinical questions are always handed to a person. Requirements for patient data are agreed during scoping.
Sample conversationIllustrative
CLIENTCould someone help me book a consultation?
VOCAI’ll pass your appointment request to the clinic team.
Enquiry recorded · Clinic team · Follow-up requested
Insurance enquiries
Renewals, followed up.
VOCA answers routine policy questions and makes sure a renewal enquiry reaches an advisor. It does not quote or advise.
- Renewal and policy enquiries captured with the customer’s context
- Advisor follow-up created as a task with an owner
- Escalation when a customer asks for a person
Sample conversationIllustrative
CLIENTCan I speak to someone about renewing my policy?
VOCAI’ll ask an advisor to follow up on your renewal.
Enquiry recorded · Advisory team · Follow-up requested
Start with one use case
Start with one use case.
Tell us your industry and what your first agent should handle. We’ll scope a pilot around it.